Patient Services Representative
DescriptionJob
Summary:
Apply today for a Patient Services Representative with UPMC! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.
Work Location:
1001 E Second St, Coudersport, PA 16915Status:
Part-time limited - hours varyShifts:
Days, Evening, NightsDays:
Varied including weekends and holidaysUPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, that support the implementation of our diversity strategy.
Are you up for the challenge? Look no further, apply today!
Responsibilities:
Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning of medical records and faxingGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceSchedule or connect patient to resources to schedule for ancillary services at checkoutUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as neededObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesPromote MyUPMC patient portal and assist patients in registration when applicableCollect copayments and any other applicable patient payments at the point of serviceProvide a warm greeting for all patientsRegister patients in Biometrics (fingerprint recognition) program and explain benefitsConfirm and/or update patient registration information at checkoutAppropriately distribute / triage phone calls to other areas and / or clinical providersSchedule follow-up appointments within the practice at checkoutQualificationsCompletion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/VeteranTotal Rewards More than just competitive pay and benefits, UPMC's Total Rewards package cares for you in all areas of life -- because we believe that you're at your best when receiving the support you need:
professional, personal, financial, and more.
Our Values At UPMC, we're driven by shared values that guide our work and keep us accountable to one another.
Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community.
Ready to join us? Apply today.
For the best application experience, we encourage you to apply for this job from a non-mobile device.
Current UPMC employees must apply in HR DirectSalary:
$12.
00 - $17.
69.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Apply today for a Patient Services Representative with UPMC! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.
Work Location:
1001 E Second St, Coudersport, PA 16915Status:
Part-time limited - hours varyShifts:
Days, Evening, NightsDays:
Varied including weekends and holidaysUPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, that support the implementation of our diversity strategy.
Are you up for the challenge? Look no further, apply today!
Responsibilities:
Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning of medical records and faxingGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceSchedule or connect patient to resources to schedule for ancillary services at checkoutUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as neededObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesPromote MyUPMC patient portal and assist patients in registration when applicableCollect copayments and any other applicable patient payments at the point of serviceProvide a warm greeting for all patientsRegister patients in Biometrics (fingerprint recognition) program and explain benefitsConfirm and/or update patient registration information at checkoutAppropriately distribute / triage phone calls to other areas and / or clinical providersSchedule follow-up appointments within the practice at checkoutQualificationsCompletion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/VeteranTotal Rewards More than just competitive pay and benefits, UPMC's Total Rewards package cares for you in all areas of life -- because we believe that you're at your best when receiving the support you need:
professional, personal, financial, and more.
Our Values At UPMC, we're driven by shared values that guide our work and keep us accountable to one another.
Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community.
Ready to join us? Apply today.
For the best application experience, we encourage you to apply for this job from a non-mobile device.
Current UPMC employees must apply in HR DirectSalary:
$12.
00 - $17.
69.
Estimated Salary: $20 to $28 per hour based on qualifications.
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